Thursday, August 30, 2012

"We'll Drink the Water"

At Zerorez, "We'll drink the water," is more than just a catchphrase; our technicians will actually drink the water that we use to clean your home.

The times that we are called upon to prove our claim may be few, but the very fact that we can drink our water does a lot to set us apart from other companies in the industry.  This was brought to light recently when one of our customers related to us a case of mystery, intrigue, and mistaken identity.

It all began when our customer went online and accidentally booked a service call with another carpet cleaner.  GASP!  When their technician arrived, she didn't recognize the truck or the uniform as standard Zerorez-issue.  Unwilling to let the technician perform the service until she knew it was going to be up to Zerorez standard, she asked the only question she could that would absolutely distinguish this company from Zerorez.  She asked the technician, "Will you drink the water?"  The incredulous stare she received in response to her query was answer enough, and she sent the other company away.  After a quick phone call to one of our friendly, call center operators, a Zerorez appointment was booked.  Just know that when you book a an appointment with Zerorez, we will not send out an under-trained subcontractor; you will always have a Zerorez technician in a Zerorez uniform driving a Zerorez truck or van.

The lesson here is, be careful with whom you schedule your appointment.  Many other companies will include "zerorez" or "zero residue" as search words to help promote their online presence but  that alone will not provide the Zerorez difference.  We are always working on updating our software and increasing the efficiency with which we book our appointments.  We are currently accepting appointment inquiries through our website, but to maintain the personal touch, we are still booking appointments exclusively with our call center operators at (866)937-6739.  If you have any questions, please feel free to contact us either way; we look forward to hearing from you soon.

Until then, remember the "drink the water" difference!


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