Get to Know Your Technician: Marcel

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature Marcel.

NAME: Marcel

WHERE ARE YOU FROM?: Santiago, Chile

TERRITORY: Los Angeles and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 2 years

WHAT IS YOUR SPECIALTY?: Carpet & Upholstery cleaning

DO YOU HAVE A FAVORITE MOVIE?: The Godfather

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?: The family environment and great clients.

Let us show you what a great job Marcel and his fellow technicians can do!  Please call our office at (866)937-6739 or visit our website for more information and to book an appointment.  Don't forget about our limited time Valentine's Day Special!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Valentine's Day Has Come Early!!!

Dear Valued Zerorez Client, I’ll make this short and sweet.  No one cleans tile and grout as well as Zerorez can with our high pH alkaline, soap-free process.  As you know, mopping your floor just moves the dirt around, it does not extract it. Zerorez can make your tile and grout look amazing by extracting the dirt and grime hiding deep in the grout texture.  Two Examples of Zerorez Tile and Grout Cleaning For the first time ever we are offering up to 66% off our regular tile and grout cleaning price to introduce you to this great service.  This is a real discount, not based on an inflated price the way some other companies market their services. Want proof? We usually charge $1.00 per square foot for tile and grout cleaning, and we almost never discount our price for this service. We want to introduce more people to cleaning tile and grout with our empowered water, so right now we are offering three areas (up to 200 sq ft each) of carpet or tile cleaned for just $199, and you can mix and match areas.  Call 949-387-2222 today for this special offer. If you cleaned 600 feet of tile our price would normally be $600, but for this limited time it is only $199! That is an honest 66% savings from our regular price. You must call by February 15th to get this special offer, and the work must be scheduled by February 28th.  Grout sealing is extra, and areas in excess of 600 sq ft will be charged at our regular price. No other specials will be accepted with this offer, and there is an $11 fuel surcharge for all appointments.  Hurry and call to get this deal before our routes fill up. Call 949-387-2222 and ask for the $199 carpet and tile special, or visit us on www.zerorezsocal.com.  Be sure to “like” us on Facebook and get a $10 credit on your next clean.  And remember, we are still "the guys that drink the water!"

The Power of Empowered Water

What is the hype behind alkaline water?  Can dirty carpet truly get clean by using "just water?"  Here is a little of what our website has to say on the matter.

"Zerorez cleaning services are based on our unique EMPOWERED WATER™ technology. EMPOWERED WATER™ is enhanced water that is electrolyzed and oxidized to create a powerful cleaning solution without harmful toxins or chemicals. It is so safe that you can drink it, children and pets can lie on the carpet as soon as it dries, and individuals with allergies or chemical sensitivities won’t have to worry about unpleasant reactions to harmful chemicals or cleaning agents. Other companies that claim to be “green” are using chemicals they claim are non-toxic. That is a far cry from our technology, which uses high pH alkaline water to clean with, both more effective than the “green chemical” guys, and so pure the technician can drink the solution before he cleans with it."

Here is an excerpt from a Los Angeles Times article dated February 23, 2009, entitled "Simple Elixir called a 'miracle liquid.'"

"It’s a kitchen degreaser. It’s a window cleaner. It kills athlete’s foot. Oh, and you can drink it.

Sounds like the old “Saturday Night Live” gag for Shimmer, the faux floor polish plugged by Gilda Radner. But the elixir is real. It has been approved by U.S. regulators. And it’s starting to replace the toxic chemicals Americans use at home and on the job.

The stuff is a simple mixture of table salt and tap water whose ions have been scrambled with an electric current. Researchers have dubbed it electrolyzed water — hardly as catchy as Mr. Clean. But at the Sheraton Delfina in Santa Monica, some hotel workers are calling it el liquido milagroso — the miracle liquid.

That’s as good a name as any for a substance that scientists say is powerful enough to kill anthrax spores without harming people or the environment.

Used as a sanitizer for decades in Russia and Japan, it’s slowly winning acceptance in the United States. A New York poultry processor uses it to kill salmonella on chicken carcasses. Minnesota grocery clerks spray sticky conveyors in the checkout lanes. Michigan jailers mop with electrolyzed water to keep potentially lethal cleaners out of the hands of inmates.

In Santa Monica, the once-skeptical Sheraton housekeeping staff has ditched skin-chapping bleach and pungent ammonia for spray bottles filled with electrolyzed water to clean toilets and sinks.

“I didn’t believe in it at first because it didn’t have foam or any scent,” said housekeeper Flor Corona. “But I can tell you it works. My rooms are clean.”

Management likes it too. The mixture costs less than a penny a gallon. It cuts down on employee injuries from chemicals. It reduces shipping costs and waste because hotel staffers prepare the elixir on site. And it’s helping the Sheraton Delfina tout its environmental credentials to guests.

The hotel’s kitchen staff recently began disinfecting produce with electrolyzed water. They say the lettuce lasts longer. They’re hoping to replace detergent in the dishwasher. Management figures the payback time for the $10,000 electrolysis machine will be less than a year.

“It’s green. It saves money. And it’s the right thing to do,” said Glenn Epstein, executive assistant at the Sheraton Delfina. “It’s almost like fantasy.”

Actually, it’s chemistry. For more than two centuries, scientists have tinkered with electrolysis, the use of an electric current to bring about a chemical reaction (not the hair-removal technique of the same name that’s popular in Beverly Hills). That’s how we got metal electroplating and large-scale production of chlorine, used to bleach and sanitize.

It turns out that zapping salt water with low-voltage electricity creates a couple of powerful yet nontoxic cleaning agents. Sodium ions are converted into sodium hydroxide, an alkaline liquid that cleans and degreases like detergent, but without the scrubbing bubbles. Chloride ions become hypochlorous acid, a potent disinfectant known as acid water.

“It’s 10 times more effective than bleach in killing bacteria,” said Yen-Con Hung, a professor of food science at the University of Georgia-Griffin, who has been researching electrolyzed water for more than a decade. 'And it’s safe.'”

If you remain unconvinced about the cleaning properties of alkaline water, please call our Zerorez and let us show you what we can do.

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: January

It's a new year and with that comes new opportunities to provide excellent service and a superior cleaning.  Our technicians really do take pride in their knowledge, their technique, and their work. We're awfully glad that our clients also recognize the professionalism of our technicians and a job well done.

"We love Zerorez. We always recommend them to family and friends and will never use another service on our household carpets. We have always received exceptional service from the techs. They are always very polite, friendly, and knowledgeable about their business. Two of our recent techs have had several years in the industry and they care about providing excellent customer service. This sounds like an ad but our carpets always look new after a cleaning and remain clean for long periods of time because there is no residue to collect dirt."

Please let us show you the Zerorez difference by calling us at (866)937-6739.

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Get to Know Your Technician: Jose

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature Jose.

NAME: Jose

WHERE ARE YOU FROM?: Los Angeles, CA

TERRITORY: Los Angeles and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 8 months

WHAT IS YOUR SPECIALTY?: Carpet & Upholstery, Tile & Grout, Water Damage/Restoration

DO YOU HAVE A FUNNY WORK STORY: Yes, a client wanted me to vacuum her dog!

DO YOU HAVE A FAVORITE TV MOVIE?: Glory

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?: The people - It doesn't feel like work; it feels like a second family.

Let us show you what a great job Jose and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Get to Know Your Technician: Brett

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature Brett.

NAME: Brett

WHERE ARE YOU FROM?: Long Beach, CA

TERRITORY: Orange County and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 5 years

WHAT IS YOUR SPECIALTY?: Carpet & Hard Surface cleaning

DO YOU HAVE A FAVORITE TV SHOW?: Lakers Basketball

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?:  Meeting new people each day.

Let us show you what a great job Brett and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: December

If it is wrong that we are proud of our excellent technicians and our superior methods, then we don't want to be right.  This recent email from a satisfied client is the type of review that sustains our belief that Zerorez is the only way to clean!

"This was my first time with Zerorez.  I love how clean Gil was able to get my carpet - love that there is no soapy residue and my carpet was not "crunchy" when it dried - love that Gil was here on time as scheduled and was so courteous and professional.  I will most definitely use your company again - and again.  You should see how clean my carpet is!  I didn't think it was possible.  I was at the point that I wanted to just rip all of the carpet out - better than looking at the stains traffic areas that NEVER EVER came clean (with other carpet cleaners).  I mentioned some of the spots to Gil, but mostly just left him to do what he could - figured he would see things for himself.  Previous carpet cleaners have told me that nothing could be done about the stains/traffic areas that remained after they "cleaned" the carpet.  Not Gil, though, he actually cleaned them without giving me any excuses!  And they stayed clean after the carpet dried!  So - if you haven't noticed - I am more than pleased with my Zerorez experience.  Thank you.  Thank you.  Thank you Zerorez (and Gil)!"

Please let us show you the Zerorez difference by calling us at (866)937-6739.

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Spotlight on the Spotter Kit

Bad things happen to good carpet - a sad reality; nevertheless, it's true.   "Bad things" seem even worse when they happen to freshly-cleaned carpets.  If you find yourself with just a spot or two that need some attention, why not try one of our spotter kits?  Formulated to treat those spots that occur in between cleanings, the Zerorez Spotter Kit comes with free refills for life (with your regularly scheduled cleaning).  The best part is that the spotter kit can be used for more than carpet; it can also be used on tile and grout.  We've even had a client tell us that she has used it to pre-treat her clothing before it goes in the washer (no guarantees on that one)!

The trusty Zerorez Spotter Kit comes with a spray
bottle and 16oz. of the same chem-free powder that
 we use to pre-treat your carpet!

"Most home cleaning and spotting kits are full of soap! You squirt some liquid onto the spot and it disappears, only to return a week or two later. There is a simple reason for that, most commercial spotters are full of soap, and when you squirt them into the carpet or upholstery, you have just created a dirt magnet that guarantees your spots will return.

Why not order a Zerorez spotter kit instead? The kit comes with our concentrated ChemFree® powder that should last you two years or more, plus a handy mixer-sprayer bottle. It is the same product your Zerorez technician pretreats your carpet with, it contains no soap or detergents that cause spots to return, and it is fabulous for spots and stains of all kinds. Plus, with a Zerorez spotter kit you avoid putting a product into your carpet that may cause family members to have chemical sensitivities or reactions. With a Zerorez spotter kit, spots don’t come back, and you don’t have to worry about negative chemical reactions. Ask your Zerorez technician about a Zerorez spotter kit today."

For trickier spots (like the ones Mittens or Buster might leave), we also have Zero-Stink, an enzyme to treat strong, protein-based stains.

Zero-Stink

Yes, the spotter kits are perfect for touch-ups, but if you are need of some serious cleaning before the holidays, be sure to visit the Zerorez website and call our office at (866)937-6739.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Get to Know Your Technician: Dana

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature Dana.

NAME: Dana

WHERE ARE YOU FROM?: Southern California

TERRITORY: Los Angeles and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 6 months

WHAT IS YOUR SPECIALTY?: Carpet & Upholstery

DO YOU HAVE A FAVORITE TV SHOW?: True Blood

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?: Being rewarded for a job well done.

Let us show you what a great job Dana and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: November

It's that time again when we get to celebrate our victories in service excellence!  Every month we want to bring you just one example of a positive response from a satisfied client; this one seemed great from beginning to end.

"I will not use any other company other than Zerorez! Having experienced less than mediocre service, and staff, with other cleaning companies, the customer service is exemplary at Zerorez! From the initial phone appointment, to the emails, to the follow-up reminder calls, every company should take a leaf from your book in professionalism and down right "nice!" I have now used Zerorez for the third time, and have been equally pleased and impressed with your total package each time, establishing that this is not a fluke, but a practice representing your company. Bravo!"

If you are looking to get your carpets cleaned by a "professional" cleaner with "exemplary" service, then please visit our website or call our office at (866)937-6739.  Don't forget to ask about our specials!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Happy Halloween!

Are the ghosts of Halloween's past coming back to haunt your carpet?  Has your Mad Monster Party left your home looking like a Haunted House?  

Then don't forget to call us to qualify for our pre-Holiday Carpet Cleaning Special - two rooms of carpet for $139 (pretreating, cleaning, protectant, and tax included + $11 fuel charge).

Be sure to inquire about our other services too - tile, wood floors, upholstery, air ducts, granite counters, and more!

HAPPY HALLOWEEN!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Get to Know Your Technician: Keith

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature the Operations Manager for our Orange County base, Keith.

Keith's picture is actually featured on his truck as one of "The guys that drink the water."

NAME: Keith

WHERE ARE YOU FROM?: Huntington Beach

TERRITORY: Orange County and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 7 1/2  years

WHAT IS YOUR SPECIALTY?: Satisfying our clients and their needs including all carpet and hard surfaces - pretty much anything in your home.

DO YOU HAVE A FAVORITE MOVIE?: The Hangover

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?:  Working for a company that truly believes in quality work and puts the "service" in customer service - hard, honest work!!!

Let us show you what a great job Keith and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: October

At Zerorez, we realize that between work, school, kids, soccer games, and social obligations, our clients are busy and booking an optimal appointment for carpet cleaning can be tricky business.  That is why we always do our very best to arrive on time with a positive attitude to make each cleaning appointment a pleasant and pain-free experience. However, the truth is that sometimes mistakes happen - equipment is forgotten, tires go flat, and on the very-rare occasion a spot is missed.  

On a recent call, the portable unit that we have available to clean homes on the upper floors of apartment buildings was mistakenly allocated to another job on another route.  When our technicians arrived at our client's home, they saw three long flights of stairs between them and a successful job.  Instead of giving up on the job, they saw an opportunity to work together and complete the scheduled cleaning.  The resulting email from our client was music to our ears.

"Hi,

I wanted to let you know about the excellent service I received!

I had ordered a portable unit when I booked my appt., because our condo is on the 4th floor.  There was a mis-communication and your portable units were up in LA.

Your employees, Keith and Chris, went above and beyond in order to get the hoses up to our 4th floor condo.  It took every bit of the length of hose in their truck, but they made it.  It's so unusual these days to see this kind of quality service and can-do attitude from both Keith and Chris.  I appreciate all their efforts and wanted you to know!

Thank you"

With the holidays quickly approaching, don't forget to book your appointment now and qualify for our pre-Holiday Special.  Please visit our website, www.zerorezsocal.com, or call us at (866)937-6739.

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

The Positive Difference

(photo by Robert K.)

Most carpet cleaners will advertise with dramatic (if slightly retouched), before-and-after photos.  Here is a camera-phone photo snapped by one of our creative technicians as he finished up the living room of a client.  It can be difficult to recognize the veritable transformation if one goes away when the carpet is dirty and returns when it is clean.  To provide his client with a visual representation of the positive difference that Zerorez can make, our technician left a small area of carpet uncleaned and, using a smaller hand tool, wrote "zerorez" in the carpet.  Fortunately, our client was grateful for the demonstration after which our technician, of course, promptly finished cleaning to reveal a beautifully restored carpet.  We are proud that our technician remembered to take the time to show the positive difference that Zerorez can make.

Can your carpet cleaner do that?

Be sure to visit our website for more information and to check out our special offers!

 ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: September

Every once in awhile, it doesn't hurt to toot your own horn.  When we receive feedback like this, we just can't help but share it.

"I can't say enough about Zerorez!  Roxanne, in the call center was extremely helpful, listening to my carpet issues, then based on my problem, sent a knowledgeable Tech who was able to re-stretch my carpet at the same appointment as the cleaning.

Awesome technician!!  Robert was the best...he called when he was 10 minutes away to let us know when he would arrive.  He spoke very highly of the company he worked for, saying he'd been in the carpet business for years but Zerorez was by far the best company, with the best boss, the best equipment/trucks AND the best cleaning process.  I showed Robert the bubble issue with our bedroom carpet...Robert re-stretched and re-seamed it to perfection!!  The carpets came out spectacular...all the pet stains/smells were gone and my carpets look brand new again.

I love Zerorez and recommend them to all my family and friends...you guys are the best."

We couldn't have written a more glowing, positive review ourselves.  Which, of course, we did not :).  Have you had your carpets, tile, air ducts, and/or upholstery cleaned lately?  We would love the chance to let you become a raving fan too.

**Don't forget our Residential Back to School Special - Clean three rooms of wall-to-wall carpet for $199 and get a hallway included at no charge (a $50 value).  Please contact our call center representatives for more information at (866)937-6739.**

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

"We'll Drink the Water"

At Zerorez, "We'll drink the water," is more than just a catchphrase; our technicians will actually drink the water that we use to clean your home.

The times that we are called upon to prove our claim may be few, but the very fact that we can drink our water does a lot to set us apart from other companies in the industry.  This was brought to light recently when one of our customers related to us a case of mystery, intrigue, and mistaken identity.

It all began when our customer went online and accidentally booked a service call with another carpet cleaner.  GASP!  When their technician arrived, she didn't recognize the truck or the uniform as standard Zerorez-issue.  Unwilling to let the technician perform the service until she knew it was going to be up to Zerorez standard, she asked the only question she could that would absolutely distinguish this company from Zerorez.  She asked the technician, "Will you drink the water?"  The incredulous stare she received in response to her query was answer enough, and she sent the other company away.  After a quick phone call to one of our friendly, call center operators, a Zerorez appointment was booked.  Just know that when you book a an appointment with Zerorez, we will not send out an under-trained subcontractor; you will always have a Zerorez technician in a Zerorez uniform driving a Zerorez truck or van.

The lesson here is, be careful with whom you schedule your appointment.  Many other companies will include "zerorez" or "zero residue" as search words to help promote their online presence but  that alone will not provide the Zerorez difference.  We are always working on updating our software and increasing the efficiency with which we book our appointments.  We are currently accepting appointment inquiries through our website, but to maintain the personal touch, we are still booking appointments exclusively with our call center operators at (866)937-6739.  If you have any questions, please feel free to contact us either way; we look forward to hearing from you soon.

Until then, remember the "drink the water" difference!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739