Get to Know Your Technician: Dana

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature Dana.

NAME: Dana

WHERE ARE YOU FROM?: Southern California

TERRITORY: Los Angeles and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 6 months

WHAT IS YOUR SPECIALTY?: Carpet & Upholstery

DO YOU HAVE A FAVORITE TV SHOW?: True Blood

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?: Being rewarded for a job well done.

Let us show you what a great job Dana and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: November

It's that time again when we get to celebrate our victories in service excellence!  Every month we want to bring you just one example of a positive response from a satisfied client; this one seemed great from beginning to end.

"I will not use any other company other than Zerorez! Having experienced less than mediocre service, and staff, with other cleaning companies, the customer service is exemplary at Zerorez! From the initial phone appointment, to the emails, to the follow-up reminder calls, every company should take a leaf from your book in professionalism and down right "nice!" I have now used Zerorez for the third time, and have been equally pleased and impressed with your total package each time, establishing that this is not a fluke, but a practice representing your company. Bravo!"

If you are looking to get your carpets cleaned by a "professional" cleaner with "exemplary" service, then please visit our website or call our office at (866)937-6739.  Don't forget to ask about our specials!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Happy Halloween!

Are the ghosts of Halloween's past coming back to haunt your carpet?  Has your Mad Monster Party left your home looking like a Haunted House?  

Then don't forget to call us to qualify for our pre-Holiday Carpet Cleaning Special - two rooms of carpet for $139 (pretreating, cleaning, protectant, and tax included + $11 fuel charge).

Be sure to inquire about our other services too - tile, wood floors, upholstery, air ducts, granite counters, and more!

HAPPY HALLOWEEN!

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Get to Know Your Technician: Keith

It is our goal to make you feel totally comfortable with the Zerorez representative that you're inviting into your home.  Therefore, every month we plan on introducing you to one of our hard working technicians so you can "Get to Know Your Technician."  This month we feature the Operations Manager for our Orange County base, Keith.

Keith's picture is actually featured on his truck as one of "The guys that drink the water."

NAME: Keith

WHERE ARE YOU FROM?: Huntington Beach

TERRITORY: Orange County and surrounding environs

HOW LONG HAVE YOU BEEN WITH ZEROREZ?: 7 1/2  years

WHAT IS YOUR SPECIALTY?: Satisfying our clients and their needs including all carpet and hard surfaces - pretty much anything in your home.

DO YOU HAVE A FAVORITE MOVIE?: The Hangover

WHAT'S THE BEST PART ABOUT WORKING FOR ZEROREZ?:  Working for a company that truly believes in quality work and puts the "service" in customer service - hard, honest work!!!

Let us show you what a great job Keith and his fellow technicians can do!  Please call our office or visit our website for more information and to book an appointment.


ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: October

At Zerorez, we realize that between work, school, kids, soccer games, and social obligations, our clients are busy and booking an optimal appointment for carpet cleaning can be tricky business.  That is why we always do our very best to arrive on time with a positive attitude to make each cleaning appointment a pleasant and pain-free experience. However, the truth is that sometimes mistakes happen - equipment is forgotten, tires go flat, and on the very-rare occasion a spot is missed.  

On a recent call, the portable unit that we have available to clean homes on the upper floors of apartment buildings was mistakenly allocated to another job on another route.  When our technicians arrived at our client's home, they saw three long flights of stairs between them and a successful job.  Instead of giving up on the job, they saw an opportunity to work together and complete the scheduled cleaning.  The resulting email from our client was music to our ears.

"Hi,

I wanted to let you know about the excellent service I received!

I had ordered a portable unit when I booked my appt., because our condo is on the 4th floor.  There was a mis-communication and your portable units were up in LA.

Your employees, Keith and Chris, went above and beyond in order to get the hoses up to our 4th floor condo.  It took every bit of the length of hose in their truck, but they made it.  It's so unusual these days to see this kind of quality service and can-do attitude from both Keith and Chris.  I appreciate all their efforts and wanted you to know!

Thank you"

With the holidays quickly approaching, don't forget to book your appointment now and qualify for our pre-Holiday Special.  Please visit our website, www.zerorezsocal.com, or call us at (866)937-6739.

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

The Positive Difference

(photo by Robert K.)

Most carpet cleaners will advertise with dramatic (if slightly retouched), before-and-after photos.  Here is a camera-phone photo snapped by one of our creative technicians as he finished up the living room of a client.  It can be difficult to recognize the veritable transformation if one goes away when the carpet is dirty and returns when it is clean.  To provide his client with a visual representation of the positive difference that Zerorez can make, our technician left a small area of carpet uncleaned and, using a smaller hand tool, wrote "zerorez" in the carpet.  Fortunately, our client was grateful for the demonstration after which our technician, of course, promptly finished cleaning to reveal a beautifully restored carpet.  We are proud that our technician remembered to take the time to show the positive difference that Zerorez can make.

Can your carpet cleaner do that?

Be sure to visit our website for more information and to check out our special offers!

 ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739

Email of the Month: September

Every once in awhile, it doesn't hurt to toot your own horn.  When we receive feedback like this, we just can't help but share it.

"I can't say enough about Zerorez!  Roxanne, in the call center was extremely helpful, listening to my carpet issues, then based on my problem, sent a knowledgeable Tech who was able to re-stretch my carpet at the same appointment as the cleaning.

Awesome technician!!  Robert was the best...he called when he was 10 minutes away to let us know when he would arrive.  He spoke very highly of the company he worked for, saying he'd been in the carpet business for years but Zerorez was by far the best company, with the best boss, the best equipment/trucks AND the best cleaning process.  I showed Robert the bubble issue with our bedroom carpet...Robert re-stretched and re-seamed it to perfection!!  The carpets came out spectacular...all the pet stains/smells were gone and my carpets look brand new again.

I love Zerorez and recommend them to all my family and friends...you guys are the best."

We couldn't have written a more glowing, positive review ourselves.  Which, of course, we did not :).  Have you had your carpets, tile, air ducts, and/or upholstery cleaned lately?  We would love the chance to let you become a raving fan too.

**Don't forget our Residential Back to School Special - Clean three rooms of wall-to-wall carpet for $199 and get a hallway included at no charge (a $50 value).  Please contact our call center representatives for more information at (866)937-6739.**

ZEROREZ SoCal
www.zerorezsocal.com
(866)937-6739